TY  - BOOK
AU  - Thompson,Neil
TI  - People Skills
SN  - 9780230221123
AV  - HM1106 .T46 2009
U1  - 158.2 22
PY  - 2009///
CY  - Basingstoke [England], New York
PB  - Palgrave Macmillan
KW  - Interpersonal relations
KW  - Interpersonal communication
KW  - Self-management (Psychology)
KW  - Problem solving
N1  - Includes bibliographical references (p. 294-313) and index; Self-awareness -- Time management -- Stress management -- Information management -- Assertiveness -- Beating the bully -- Using supervision -- Being creative -- Continuous professional development -- Being realistic -- Valuing diversity -- Verbal communication -- Nonverbal communication -- Written communication -- Interviewing -- Influencing skills -- Leadership -- Handling feelings -- Handling conflict -- Multidisciplinary working -- Anti-discriminatory practice -- Being systematic -- Assessment -- Planning -- Decision making -- Managing risk -- Review and evaluation -- Ending -- Responding to trauma : promoting healing and recovery -- Reflective practice
ER  -